8www and Responsible Gaming: A Guide to Setting Your Own Limits

Spending limits: the money adds up first, the play comes later

Keep your playing money separate from the household money. Rent, groceries, school fees, loan instalments — not a single taka of these should go into play. Once the month's income has covered your expenses, take a small slice of what's left for playing. The test is simple: if losing that slice would change the way you live, it's too much.

Topping up again to win back lost money is the biggest mistake of all. When your limit is done, stop for that day — win or lose. The same rule holds after a win: start again straight away with the profit and your spending no longer adds up.

Limits you can set on your own account

Think it through before you set a limit, because you'll have to speak to the support team if you later want to change the figure.

Steps to set your own limits on your 8www account

1. Log in and open Settings

   Log in to your account and go to account settings. If you can't find it, tell the ২৪/৭ live chat that you want to set a limit.

2. Work the amount out on paper first

   Look at your monthly budget and decide how much can go towards play. Holding to a figure you calculated rather than a feeling you had keeps regret away later.

3. Write down the date and the amount

   Note somewhere how much you set as a limit and on which date. It's the simplest way to avoid arguing with yourself.

4. Reconcile your accounts once a month

   Go through your mobile banking and bank statements. If spending looks high, lower the limit further — there's no need to raise it.

Habits that protect your time: timers, alerts and breaks

Set an alarm on your phone before you start playing, and settle how much time you want to give it. When the alarm goes, finish the round you're in and get up. Carry on into the next round and your time stops adding up, while your sleep keeps shrinking.

Long stretches at the screen leave you tired and your decisions weaker. Get up and walk about, drink water, sit with the family for a while. With session reminders switched on, the account itself will nudge you after a set time.

Read the bonus terms first, then decide

A ২৫০% bonus on your first deposit, up to ৳৩০,০০০ — the number looks big. But the terms spell out how many times over you must wager before the bonus money can be withdrawn. Here that condition is ২২x, meaning you have to bet ২২ times the bonus amount. The bigger the bonus, the heavier the wagering, and the longer it takes.

So before you take a bonus, ask yourself whether clearing the terms will need far more play than you normally put in. If the conditions aren't clear, ask on live chat — or simply play without the bonus. Perks like the ১৫% reload and ০.৯% daily cashback come with conditions too, so starting small works better — the minimum deposit is ৳৩০০.

How to tell when play is getting out of hand

If you spot the signs below in yourself, go easy — there's nothing shameful in it. Most players notice at least one of them at some point; the real question is whether they stop then.

• You deposit again and again on the same day to win back money you've lost.
• You borrow to play, sell belongings, or ask people you know for money.
• You talk to your family less and keep your phone screen turned away.
• You sleep less at night, can't settle to work, and your mood turns short-tempered.
• Staying off play feels uncomfortable, and when you go back you play more than before.

If two or three of these fit, take a break for at least a few days. If it comes to it, think about closing the account for good, and tell someone in your family.

Safe habits for deposits and withdrawals

Check the amount before you deposit, and keep the same count at withdrawal. With bKash, Nagad, Rocket, Upay and bank transfer, always use an account opened in your own name. Sending money through someone else's account causes trouble at withdrawal time and slows down matching your details.

You have to show ID before your first withdrawal. That takes time, so don't leave it to the last moment if you need the money. Fixing in advance how much you'll withdraw also makes you less likely to spend more after a win.

Where to get help and how to ask for it

Changing your own limits, taking a break or asking to close your account — all of it can be done on ২৪/৭ live chat. Say plainly what's going on, and how long a break you want. The written rules are on the Terms & Conditions page, and answers to common questions are in the Help Center.

If betting worries are putting pressure on your family, talk to a doctor or counsellor in your area. You can read what information we hold and how it is kept safe in our Privacy Policy.

Younger Players and Family Responsibility

Nobody under 18 can open an account on our platform. We check ID to confirm age, and accounts are closed when there's any doubt about age. There are no exceptions to this rule — not even when someone you know asks.

Simple tips for parents: lock your phone and computer with a PIN, keep a separate PIN for mobile banking apps, and talk less about betting in front of children. Kids copy habits fast just from watching, so keeping your PIN private matters.

Common Questions: What Players Ask Most