8www Rules and Terms & Conditions

Accounts at 8www: who can open one and on what terms

Before you open an account, make sure you are over ১৮. One person may hold only one account, and the name, date of birth and mobile number you give at registration must match your ID card. You cannot borrow a family member's or a friend's account; if the name does not match, the payment is held up right when you try to withdraw a big win.

ID before your first withdrawal

Before your first withdrawal you must send a photo of your national ID card, passport or driving licence. Document checks usually take ২৪ hours, so getting this done early shortens the wait when you withdraw. If the photo is blurry or the name only partly matches, the support team may ask for more information.

What happens when more than one account is found in the same name

If several accounts are opened with the same ID, mobile number or payment account, those accounts may be suspended. While that lasts, bonus funds and winnings cannot be used. If you opened two by mistake, tell us on ২৪/৭ live chat before you deposit — it is easier to keep one account running and close the rest.

Deposit and withdrawal limits: the numbers at a glance

Knowing the deposit and withdrawal limits upfront saves you the hassle of a blocked transaction. The figures below apply to standard accounts.

You can deposit and withdraw through bKash, Nagad, Rocket, Upay and bank transfer. The number or bank account you send from must be in your own name. Depositing from someone else's payment account can get the transaction cancelled, and getting your money back takes time. If the bonus conditions are not met before you request a withdrawal, that amount is held back, and once the conditions are cleared the remaining balance is released.

Bonus terms: how the ২২x wagering is counted

A ২৫০% bonus is paid on your first deposit, up to a maximum of ৳৩০,০০০. Bonus money cannot be withdrawn directly; you have to complete the required wagering within a set period. The list below shows the main conditions together.

The wagering requirement applies to the bonus amount, and the bonus details say which types of bets count in full. If the conditions aren't met by the deadline, the bonus money and any winnings from it are cancelled, though you may still get back your own deposited money. To claim a reload bonus, you must first finish the conditions on your previous bonus.

Behaviour that can get your account closed

We may suspend or permanently close accounts for the actions listed below. If something looks doubtful, the support team will ask you for an explanation before holding any money.

• Opening more than one account in the same person's name, or creating fresh accounts to claim bonuses.
• Using someone else's ID, mobile number or payment account.
• Placing bets with automated software, a bot or a script.
• Betting both sides of the same event to dodge risk and lock in a sure profit.
• Making false complaints about a bank or mobile wallet transaction after winning money.
• Running an account on behalf of anyone under 18.

Void bets, refunds and how results are settled

If an event is postponed or cancelled before play starts, the bets on it are voided and the full amount goes back to your balance. Once play has started, only that event is voided and the rest of the bet stands as before.

When the price is wrong

If a bet is placed at a clearly wrong price (say, a huge gap between two evenly matched sides), we may void the bet and refund your money. When that happens, the reason is usually shown at the moment the money returns to your balance.

When a result becomes final

Our settlement is based on whichever result the organising body or the official source declares final. If weather, a change of venue or a stoppage means the match is completed later, the result is based on that completed match. Once you take a cash out, the outcome of the bet no longer touches your balance.

Rules for keeping your own limits

Play is for entertainment, not a way to earn. So fix in advance how much you'll put into play each month, and don't raise your bets to win back money you've lost. If you want a break from depositing for a few days or a week off, tell us on live chat and a limit is set on your account.

If keeping play under control feels hard, you can ask for the account to be closed. The request can't be reversed, so think before you decide. Anyone under 18 is barred from using this site, and if you're worried about a family member's betting habits, the Responsible Gaming page has details on where to get help.

8www Support: steps to file a complaint

If you have a question about a transaction, a bonus or a bet, write to us on 24/7 live chat. Complaints get sorted faster when all the needed details come together in one go.

1. 1

   Reach us on live chat

   Log in to your account, open the chat and describe the problem in two or three sentences. Say which page or which transaction it is.

2. 2

   Add your proof

   Give the transaction ID, a screenshot or the mobile wallet message. The clearer the details, the quicker we can check.

3. 3

   Save your ticket number

   The support team will give you a number. Quote it the next time you get in touch and the whole conversation sits in one place.

4. 4

   Follow up if you hear nothing

   If it isn't solved within the stated time, follow up on the same ticket. The complaint record stays with your account.

How we tell you when the terms change

Terms may change because of new games, new payment routes or regulatory direction. Changes are updated on this page, and for major ones a notice appears after you log in. If you carry on using the site after a change, that counts as agreeing to the new terms.

If any part of the terms looks unclear to you, ask on live chat before you deposit. We'll answer in writing so there's no dispute later.