What we collect, from sign-up to withdrawal
When you open an account we ask for your name, date of birth, mobile number and email. The mobile number is your main ID, because login codes, password resets and transaction notices all go to it.
Deposits and withdrawals need payment details: your bKash, Nagad, Rocket or Upay number, the transaction ID, and for bank transfers the last few digits of the account. We never store your payment PIN or OTP.
Some details are collected automatically while you use the site: IP address, browser and operating system, screen size, language preference, and how long you spend on each page.
Your play records are kept too. Which games you played and for how long, stake sizes, wins and losses, when you took a bonus and which device you logged in from — that's how bonus wagering is checked.
Why each detail is needed
It helps to know which details are used only to run your account and which ones serve security or legal purposes. The list below explains what each detail is for.
| Detail | Why it's needed |
|---|---|
| Mobile number | Opening an account, sending your login code and password recovery |
| Date of birth | Confirming that you are over 18 |
| Payment reference | Matching deposit and withdrawal requests and catching calculation errors |
| IP and device | Spotting multiple accounts held by the same person and fraud |
| Play history | Keeping track of whether bonus conditions have been met |
| Contact email | Sending transaction receipts and important notices |
How cookies and sessions work
After you log in, the site places a small file in your browser. Without this session cookie, you would have to enter your password again on every page you visit. The cookie holds your language preference, login status and a security token, not any payment details.
If cookies are turned off in your browser, staying logged in, remembering your language and the security session will not work properly. So please keep cookies enabled while using the site.
If you play from a shared phone or computer, log out when you are done. This clears the cookie and stops the next person from getting into your account.
Who the third parties are and what they can see
Payment channels such as bKash, Nagad, Rocket, Upay and banks see only the transaction reference and the amount. Game providers such as FA Chai, Evolution, PG Soft, Spribe, Sexy Gaming, Habanero and CQ9 receive only game session and bet data.
Some hosting and support staff may see information for technical needs, but only for specific tasks and a limited time. If you talk to us on 24/7 live chat, a record of that conversation is also kept for support purposes.
We do not sell personal data or hand it to advertisers. Information is shared only when a legal directive, a court order or an authority investigating fraud asks for it.
How long 8www keeps your data
Core details are stored for as long as the account is active, so login, withdrawals and bonus calculations stay accurate.
Even if you ask to close your account, some data has to be kept for a period, as financial transaction records and fraud claims may need to be checked later. Once that period ends, the data is deleted or made unreadable so that no one can identify it.
Marketing messages stop as soon as you ask. Even after opting out, you may still receive urgent notices about account security.
How to view, change or request deletion of your data
You have the right to view and correct your own data. To make a request, follow these steps.
- 1Log in to your account and open the profile page; you can change your name, address or email yourself.
- 2To change your date of birth or registered mobile number, send a request via 24/7 live chat.
- 3If an ID copy is required, upload it only in the secure chat window, never anywhere else.
- 4Requests for a copy of your data or for account closure are usually answered within 24 hours.
Internal security practices at 8www
Data is exchanged over encrypted connections. Staff get limited access based on their role, and administrative actions are logged so it can be checked later who saw what.
Never give your password to anyone. If someone asks for an OTP by phone or message, never share it. Our staff never ask for your PIN, OTP or password, so be careful of anyone claiming to be staff.
If in doubt, log in and change your password, then report it via 24/7 live chat.
How you'll know if the policy changes
This page may be updated if technology, payment channels or laws change. The latest version will always be at this address, so it's worth checking now and then.
For major changes, a notice is posted inside your account. Continuing to use the site means you are taken to have read the updated policy.
Quick QA
Is my data sold for advertising?
If I close my account, is all my data deleted straight away?
What stops working if I turn cookies off?
Do I have to write to a separate address to request my data?
If you don't have an account, register here, and if you just want to look at the games, go back to the homepage.