8www Withdrawal Guide: steps and rules for moving your balance to your wallet
By the end of this page you'll be able to send a withdrawal request yourself, judge how much you can take out, and know exactly where to go if a request gets stuck. Work through the steps below and most problems clear up before you ever hit request.
- Minimum withdrawal
- ৳১,০০০
- Daily maximum
- ৳৮৫,০০০
- Usual processing
- 26 minutes
- First time on the account
- Up to ৬ hours
Balance, bonus and terms: what to check before you withdraw
The session is over, the balance looks ready to cash out — but pressing the withdraw button on its own doesn't move money. A few things have to line up first: how much of your wallet is unlocked, whether the payment account name matches your account name, and the documents you submit if this is your first time. If any one of the three doesn't match, the request comes back unprocessed.
Money in your wallet comes in two types. One, cash you deposited directly or won without conditions, which you can do as you like with. Two, money that came from a bonus, which carries play conditions. Take the 250% first deposit bonus and up to ৳30,000 is added, and winnings made with that bonus have to be played 22 times over. A big bonus means big conditions — that's just how it works.
Condition calculations are based on the bonus amount, so check your unlocked wallet balance before you type an amount. Request only the bonus portion and it gets cancelled, and you're left thinking your money is stuck. The 15% reload bonus on regular deposits and the daily 0.9% cashback carry similar conditions, so get into the habit of checking which money is unlocked.
One more simple rule: your bKash, Nagad, Rocket, Upay or bank account has to be in exactly the name the account was opened under. Try to receive money on a family member's number or a friend's account and the identity won't match — and the request gets held.
Withdrawal request step by step: start to finish
Do the five steps below in exactly this order and the request usually goes through first time. Each step also lists what you need, so you won't have to stop and come back halfway.
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Log in to your account
Sign in with your own username and password. Forgotten the password? Use the reset option on the login page — making a request while you're still logged in on someone else's device can set off a fresh security check.
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Check your unlocked balance
See how much of your wallet is unlocked. A request won't be accepted unless the withdrawable amount is ৳1,000 or more, so if you're short, clear the conditions first or wait.
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Choose method and amount
Pick where you want the money — bKash, Nagad, Rocket, Upay or bank transfer — check that the account number is in your own name, then enter the amount.
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Submit documents if it's your first time
On your first request you upload a photo of your national ID card, passport or driving licence. Without documents the first request doesn't move, so having the pictures ready saves time.
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Confirm the request and wait
Check all the details and submit. With documents in order, most requests process in 26 minutes; a first request on the account can take up to 6 hours.
8www withdrawal limits and times: what each number means
Keep the table below handy and you won't have to keep flipping pages while you request. Amounts and times are both in one place.
| Item | Value | What it means |
|---|---|---|
| Minimum withdrawal | ৳১,০০০ | You can't request less than this; a smaller amount has to sit and be combined later |
| Daily maximum withdrawal | ৳৮৫,০০০ | One or more requests in a day add up to this cap, anything more waits for the next day |
| Normal processing | 26 minutes | With documents in order, most requests finish in this time |
| First request on the account | 6 hours | The first identity match adds extra time |
| Document review time | 24 hours | Time set aside for reviewing uploaded photos and matching the name |
| Minimum deposit | ৳300 | The smallest first deposit on a new account |
| Bonus conditions | 22x | How much you must play before withdrawing money taken as a bonus |
Often, when photos are clear, even a first request is done before 6 hours. The reverse — blurry photos or cropped corners — can drag document review to 24 hours. The times in the table are our processing times; if bKash or your bank runs its own processing on its side, that service will tell you.
Five payment methods: where your money lands and how fast
There are five ways to move money out of your account. Deposits land almost instantly on all of them, and withdrawals follow the same pattern. The list below shows the timing and minimum limit for each method.
- bKash
- Nagad
- Rocket
- Upay
- Bank Transfer
Using the same number or account for deposits and withdrawals makes it easier to match them up. Once you pick a method, switching back and forth only adds time to the account check.
Withdrawing in the app: a few taps from your phone
If you withdraw often, the app is the easier route. Your wallet, the withdrawal form and the status of each request sit together inside the app, so you're not jumping between pages. A notification also arrives once a request is processed.
Our APK for Android is free, 52 MB, latest version 2.0.3, and runs on Android 8.0 or higher. Before installing, allow installs from unknown sources in your phone settings, because the file comes from outside the Play Store.
Switch phones or delete the app and a fresh login brings your account and balance back exactly as they were. You don't have to register again.
See how to download the APK
Documents for your first withdrawal: from taking the photo to submitting it
Your identity is confirmed before the first withdrawal from an account. There is only one reason for it: the money should end up in the account owner's own hands, not anyone else's. This step is needed once only, and no photos are requested afterwards. Any one of three document types is accepted.
| Document | What the photo needs to show |
|---|---|
| National ID (NID) | Front and back in separate photos, with the name, NID number and date of birth clearly readable |
| Passport | Photo and data page together, on a passport that has not expired |
| Driving Licence | Front side only, with the photo and expiry date not cut off or unreadable |
Four steps to submit your documents
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Go to the documents section in your profile
After logging in, you'll find a place to submit documents under Profile or Account Settings — open it.
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Choose the document type
Pick whichever one you have on hand: NID, passport or driving licence. A photo of one is enough, no need to send more.
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Upload the photos
Send the front and back as two separate images. A photo taken straight with your phone camera is best — skip photocopy scans or screenshots.
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Submit and wait
Under 2026 rules, submitted photos are reviewed within 24 hours. If they're fine, approval usually comes in sooner than that, and you can request the withdrawal right away.
Four things to watch when taking the photo
- Take the photo in daylight with even lighting. Flash glare or a shadow falling across the card makes the text unreadable.
- All four corners of the card have to be in the photo. Crop off one edge and the photo stops counting.
- Shoot from a distance where the name, date of birth and number are readable without zooming in. Hold the phone too close and the focus goes soft.
- The name on the account must match the spelling on the document. If the spelling differs, the document comes back.
Where your documents go
The photos you submit are only looked at to match your account name. Nothing in those photos or documents is used for any other purpose, and you will never be asked to send them to anyone else. If someone calls or messages you claiming to be our agent and asks for a photo of your NID, that is a scam. Report it on 24/7 live chat and we will look into it ourselves.
If a request gets stuck: the reason and how to fix it
Most stuck requests fail for the same few reasons, and every one of them has a simple fix. The table below puts the reason next to what you need to do — check that first, then come to live chat.
| Why the request is stuck | What to do |
|---|---|
| The 22x bonus wagering isn't finished | Check how much unlocked balance you have in the wallet, complete the wagering, then request again |
| The payment account name doesn't match the account name | Open the payment account with the same spelling, or tell live chat where the difference is |
| Amount is under ৳1,000 | Raise the amount and submit again — a smaller sum won't go through as a separate request |
| The day's ৳85,000 limit is used up | Request again the next day once the limit resets; rushing it just gets it cancelled again and again |
| The photo submitted is blurry or a corner is cropped | Take a fresh, clear photo and submit it again — there's no need to delete the old one |
| Wrong payment number entered | Ask live chat to cancel the request, then submit it again with the correct number |
| Multiple accounts on the same device | The rules allow one account per person; extra accounts may be closed |
A cancelled request doesn't lose the money — it goes straight back into your balance. If you can't work out the reason, put your account name and the time of the request in 24/7 live chat and you'll get a quick answer.
Answers to common questions
These are the questions we get most often. Read the answers and you can clear up most small doubts yourself, without waiting on live chat.
How long does a withdrawal request take?
What's the minimum and maximum I can withdraw?
Can I withdraw without submitting documents?
Why can't I withdraw money from a bonus?
Where does the money go if a request is cancelled?
Can I send more than one request in the same day?
What if I want to change my payment number?
Is withdrawal faster if I request it from the app?
Is your account set up properly before your first withdrawal?
If you don't have an account yet, finish registering first. Put your name, mobile number and payment account name in the same spelling and nothing gets questioned at withdrawal time later. New 8www accounts get a ২৫০% bonus on the first deposit, up to ৳৩০,০০০.