Logging in to 8www in four steps

  1. Open the login page

    Type the site name into the address bar of your mobile browser and go in, then choose Login from the top menu. If you have a bookmark saved, you can come straight from there too. On a public computer, check first whether the browser has remembered your details on its own.

  2. Put in your number

    Type the 11-digit number you gave at registration, and don't drop the leading zero. Extra spaces before or after the number won't do any harm. If your keyboard is set to Bangla, the digits can land in the wrong place, so switch it to English before you type.

  3. Type your password

    Type your own password into the box by hand. Because the field is masked, copy-paste can drag in a stray space, and that is what trips people up later. Check that the upper and lower case letters and the digits are in the right place.

  4. Get in and check your account

    Press ‘Log In’ and the dashboard opens. There you will see your balance, open bets and withdrawal status. On a friend's phone or a cyber café computer, log out when you're done, or the next person can see your account.

Password and device safety: five habits

  • Keep the password unique

    Make sure this account's password isn't used on any other site. Go for a mix of at least eight characters, with numbers and both upper and lower case letters. Skip easy patterns like your date of birth or the last four digits of your number, because anyone can guess those.

  • Be careful on public Wi-Fi

    Think twice before logging in on the open network at a bus stand, café or hotel. Your own mobile data is the safer choice. If you really have to, change your password after logging in and log out as soon as you're done.

  • Check the link address

    Don't tap an unfamiliar link in a message and log in from there. Before you fill in the form, match the domain in the browser's address bar. If anything looks off, come back to this page directly and enter your number and password — that way your details can't end up in the wrong place.

  • 'Remember me' only on your own phone

    Choosing 'Remember login on this device' on your own phone saves you typing the password every time. But don't tick that box on a shared phone, a shop tablet or an office computer. Before switching phones, log out on the old device.

  • If anyone asks for your password, say no

    Never give your password to the support team or anyone you know if they ask over the phone, in a message or in a comment. No staff member will ever ask for your account's secret word. If you're suspicious, change your password right away and report it to the help centre.

A young man on his phone on the 8www login screen, checking his balance before a cricket match starts
Checking your balance and current bets before the match starts saves confusion later.

Mobile number, username or app: which way to sign in

Method What you use When it helps Keep in mind
Mobile number Your registered 11-digit number and password. The easiest for everyday use; works in both the browser and the app. If you change your number, update it in your profile first, or you'll be asked to log in with the old number.
Username If a username is set on the account, use that name and your password instead of the number. Useful when you can't recall the number or use more than one. Never write down your username and password together in one place.
Logging in on the app The same number and password in the installed app — nothing extra needed. For notifications and faster loading; a bigger help if you watch matches daily. Version 2.0.3, size 52 MB, runs on Android 8.0 or above.

Sign in right on your phone

Logging in on the app brings a separate notification for every bet. The install steps, file size and permission screens are covered in the app download guide.

See the app

Login stuck: problem, cause and fix

Problem Likely cause What to do
It says the password is wrong Upper and lower case got switched, an extra space slipped in at the end, or your phone keyboard is set to Bangla. Clear the field completely and type it again by hand with the keyboard set to English. Don't keep trying more than four times — go for the password reset instead, which lowers the risk of the account being temporarily locked.
No code or SMS arriving A spam filter is on, the network is weak, or the SIM is in another phone. Check the spam and promotions folders of your messaging app and restart your phone once. If nothing comes after two minutes, resend — but not ten times in a row. Requesting it over and over means only the old code works.
Account temporarily locked Too many wrong passwords in a row, so the system stopped it on its own for security. Wait a while and try again. If it's urgent, go to 24/7 live chat with your registered number and they'll check the account status and tell you what to do.
Page won't open or the form is blank Slow internet, old cache built up in the browser, or an ad-blocking extension getting in the way. Close the browser and open it again, then clear the cache. On mobile, try Chrome and one other browser. If that still fails, try a different internet connection.
I'm in, but the balance is zero The deposit is still pending, or the money went to a wrong number. Money usually lands in 3 minutes. If it takes longer, message chat with the transaction ID and the amount — don't deposit twice.
It signs in on the app but not in the browser Another account's session is still stored in the browser, or an old password is saved there. Delete the password your browser has saved, then type it in fresh. If the app is acting up, check that your phone has at least 52 MB of free space.

If none of the steps above worked, message us in the Help Centre chat. Note your account number and the time the problem started, and you'll get it sorted faster.

Forgot your password: back in three steps

  1. Go to the link below the form

    Tap ‘Forgot password?’ in the login form above and you'll land in this section. Enter the mobile number you registered with and request a new password. It has to be the same number the account was opened with.

  2. Match the code that arrives on your phone

    The SMS lands within a few seconds. The code stays valid only for a limited time, so enter it without delay. No message? Check the spam folder, restart the phone, then ask for one resend.

  3. Log in with the new password

    Once the code is in, you'll be asked to set a new password — type the same one in both boxes. The change can end your old sessions, so you'll have to log in again. If you write the new password down, keep it away from the account details, not next to them.

Changed your phone number or stopped using that SIM? Read the guidance on the registration page first, and tell the 24/7 live chat straight away that you need account recovery.

8www Login: your questions answered

See all questions
What if my balance doesn't update after logging in?

After you send a deposit, the balance usually shows up within 3 minutes. If it takes longer, refresh the page, then post the transaction time and the amount in the 24/7 live chat. Don't send money again until the balance goes up — the same payment can go through twice and refunds take time.

Will I need a code every time I log in?

No, a normal login asks only for your number and password. Codes come at registration or when you change your password, when phone ownership has to be confirmed. So keeping the password private is your main protection. On a shared phone, always log out when you're done.

Can I log in to the same account from two phones?

Your own phone and your own tab are fine, but sharing an account with someone else causes trouble. The balance stops adding up, and the account can be closed for breaking the terms. If you use more than one device, get into the habit of logging out each time.

How often should I change my password?

There's no fixed schedule, but changing it once every three to six months is good practice. Change it right away if your phone is lost, if someone gets to know your account details, or after logging in on a public network. Keep the new password different from your last four, so old leaked details are of no use.

Does the app need a separate password?

No, the same number and password work in the app and in the browser. After installing, check on your first login that the phone's internet and date-time are correct — a wrong date can block the login. Install and permission steps are on the app page.

What happens if I hand my login details to someone?

Whatever happens on the account is on you, so never share your password. If someone calls or messages claiming to be a support agent and asks for your password, treat it as a scam attempt. If that happens, change the password at once and report it in chat.

Want to check your balance and terms before you go into the casino or cricket markets? The quick rundown is on the casino page.

Play for the fun of it, not as a way to earn. Set your own limits — work out your daily time and money budget before you start. If play stops feeling under control, look at the tools on our Responsible Gaming page, and if you need to, ask in chat to put a break on your account.